Refund and Return Policy

Thank you for choosing our handmade laddus. We take great care in preparing and packing our products so they arrive in perfect condition. Please read our policy on returns, exchanges and refunds below.

Definitions

Company means our business, which makes handmade laddus. Goods means the laddus offered for sale on our website. Orders means a request by you to buy Goods from us. Service and Website mean our e-commerce platform and its services. You means the person using the Service, or the company or other legal entity on whose behalf that person is using it.

Order cancellation

Because our products are handmade, orders cannot be cancelled once processing has begun. In exceptional situations you may request cancellation by emailing hello@laddum.com; approval is at the company's discretion and each request is reviewed individually.

Return eligibility

To be eligible for a return, your product must meet all of these conditions:

• Purchased within the last 7 days from the date of delivery.
• In its original packaging and completely unopened.
• Not unsealed or partly eaten.
• Not past its expiry date.

Non-returnable items

Because of their nature and our commitment to safety and hygiene, we cannot accept returns of:

• Products made to your specifications or clearly customised.
• Products that deteriorate quickly or are past their expiry date.
• Products unsuitable for return for health or hygiene reasons once unsealed after delivery.
• Products that have been mixed with other items after delivery.

Because our products are food, we accept returns only in rare cases, each handled individually. We may refuse any return that does not meet the conditions above.

Damaged or incorrect products

If you receive a damaged or incorrect product, please:

• Take clear videos and photos of the product as soon as it is delivered.
• Make sure the packaging is clearly visible in them.
• Email them with your full order details to hello@laddum.com within 24 hours of delivery.

We will review the evidence and, if approved, exchange the product at no extra cost.

Refund timeline

Once a return is received and approved, refunds are credited within 7 working days of approval, to the original payment source. You will get an email when the refund is initiated.

Exchanges

We offer exchanges as an alternative to returns. To exchange for a different variety or size, contact us. Exchanges may be quicker and may not incur return shipping costs.

Refund method

Refunds go back to the original payment method, including cards, wallets and bank accounts. For gift purchases, refunds may be issued as store credit. In some cases a credit note may be given for future purchases.

Contact us

Email: hello@laddum.com

Phone: +91 99535 28555

Return address: 458 Krishna Nagar, Bharatpur – 321001, Rajasthan, India