Shipping Policy

Thank you for your order. We are committed to delivering your handmade laddus safely and promptly. Please read our shipping policy below to understand our delivery timelines, procedures and guidelines.

Order processing timeline

• Orders placed before 12:00 pm will be processed for dispatch on the same day.
• Orders placed after 12:00 pm will be processed for dispatch within 24 hours.
• Orders placed on Saturday after 12:00 pm will be processed on Monday or the next working day evening.

There is no courier service, pickup or order processing on Sundays, government holidays, during festivals, or when our business is not operating. Because our laddus have a limited shelf life, dispatch timelines are restricted to ensure freshness.

Delivery timelines

Free shipping on orders above ₹999: delivery within 4 to 7 working days from the date of dispatch.

Orders placed during festival months or peak seasons may be delayed by stock shortages, high order volumes, overloaded shipments or courier limitations. We appreciate your patience at such times.

Courier partners and tracking

All deliveries are made through reputed courier partners. You will receive an email once your order is shipped, with a tracking number to follow your shipment.

Shipping address verification

Please make sure the shipping address, phone number and delivery instructions you give at checkout are accurate. Delays caused by incorrect or incomplete details are the customer's responsibility.

Liability during transit

Packaging is done under strict supervision using quality materials. We are not responsible for breakage, loss or theft during transit. Our liability ends once the parcel is handed to the courier partner.

Damaged or tampered parcels

If your parcel looks damaged, tampered with or suspicious at delivery:

• You may refuse to accept the delivery.
• If you accept it, write your remarks on the proof of delivery (POD) before signing.
• Record a video and take photographs while unboxing.

This documentation helps us take action with the courier service if needed.

Additional charges

Additional charges such as octroi or local taxes may apply depending on your location. If applicable, these must be paid by the recipient at delivery. We will tell you in advance if we know of such charges.

Product information

Prices, specifications and availability may change without notice. We try to keep information accurate but may update details because of stock, demand or operational changes.

Limitation of liability

Under no circumstances shall our company be liable for any indirect, incidental, special, consequential or other damages resulting from the use of our products or shipping services.

Order cancellation and shipping

Please request cancellations as early as possible by emailing hello@laddum.com with your order details.

• If cancelled before shipment, a full refund will be issued as a credit note or to the original payment method.
• If cancelled after shipment, no refund will be provided as the parcel is already in transit.

International shipping

For international customers, delivery takes 1 to 3 weeks from order confirmation. International shipments are subject to customs regulations, import duties and local delivery partner policies. Customs clearance may take extra time.

Contact us about shipping

Email: hello@laddum.com

Phone: +91 99535 28555